Privacy Policy

Last updated: 15 September 2026

This policy explains what personal information Al Arfan Global Exports ("we", "us") collects through this website, how we use it, and the choices you have. It applies to this website only.

Information we collect

We only collect what you choose to send us, plus the basic technical data any website receives:

• Enquiry and quote requests. When you use the enquiry form we receive your name, company, email address, phone or WhatsApp number, destination country, the products, quantity and Incoterm you are interested in, your message, and the page you sent it from.
• Messages you start. If you contact us by email, phone or WhatsApp, we receive whatever you include in that message.
• Technical data. Like every website, our server and hosting provider receive your IP address, browser type and the pages you request. This is used to deliver and secure the site.

We do not use analytics, advertising or tracking tools on this website.

How we use it

• To reply to your enquiry and prepare quotations, samples, specifications and shipping options.
• To carry on the business conversation you started, including follow-up about your enquiry.
• To keep the website running, secure and protected against misuse.
• To meet legal, tax, customs and export record-keeping obligations where they apply.

We do not sell or rent your personal information, and we do not send marketing to people who have not contacted us.

Who we share it with

Your information is seen by our own team. We share it only where needed to deal with your enquiry or run the business, for example:

• service providers that host this website or deliver our email;
• logistics, inspection, customs and certification partners, when a shipment you have ordered requires it;
• authorities, where the law requires us to.

If you contact us on WhatsApp, that conversation is also handled by WhatsApp under its own privacy policy. This website loads its fonts from Google Fonts, which means your browser connects to Google's servers to fetch them.

How long we keep it

We keep enquiry details for as long as needed to respond and to maintain a record of our business dealings, and longer only where the law requires records to be kept. When we no longer need information, we delete it.

Keeping it secure

We take reasonable technical and organisational measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

In line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to tell you what personal information we hold about you, to correct or update it, or to delete it where we are not required to keep it. You can also withdraw any consent you have given. To make a request, or to raise a concern, contact us using the details below.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

If you have any questions about our Privacy Policy, or about how we deal with you, please contact us: